Yes, you may register with us via our website or our BWL app. After registration, you will be provided with a Member Code and Password to access our Online Store and EXS.

Click here to find out how to register with us!

You may reset your password with the following steps:

1. Click on "Forgot your password?"
2. Enter at least 2 of these information (your Member Code and/or NRIC/ID Number and/or Email/Mobile Number)
3. Click "Submit"
4. You will receive an OTP verification to your email/mobile number.
5. Upon successful verification, you will be prompted to set a new password for your EXS account.

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Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. SG00000000] and we will get back to you within one (1) business day.

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. SG00000000] and we will get back to you within one (1) business day.

Pass Holder

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our online store team with your Member Code [e.g. SG00000000], to request for an update of residential address and pay-out region. We will get back to you within one (1) business day.

You will need to provide the documents below for the update.

1. A Singapore mobile number; and
2. Any one of the following proof of local residence documents with a clear indication of your name and address:
   • Identity Document;
   • Bank statement;
   • Phone/Utility bill;
   • Other valid documents.

Upon successful update of your residential address, you will be able to start shopping with us on our Online Store!

Visitor

If you only intend to make a one-off purchase, you may do so physically in-store and bring along your identity document for verification purpose.

Purchases of our products may be restricted depending on your pay-out region. Cross-Region Purchase Policy* may apply.

* Cross-Region Purchase Policy

Online Store

Skin Care (DR’s Secret & Aestier)

• Purchase is not allowed.

DR’s Secret LIF & Non-Skin Care

• Purchase is not allowed for products that are available in own region.
• Purchase is limited to maximum count of 20 for products that are not available in own region.

In-Store

Skin Care (DR’s Secret & Aestier)

• Purchase is allowed (maximum 3 per SKU).

DR’s Secret LIF & Non-Skin Care

• Purchase is allowed for products that are available in own region (maximum 3 per SKU).
• Purchase is limited to maximum count of 20 for products that are not available in own region.

*Maximum purchase across all categories = 20 items (online + offline purchase) per region per calendar month.

Kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name and Member Code [e.g. SG00000000] and we will get back to you within one (1) business day.

Yes. However, you may only do so within the first seven (7) days of registering as a BWL member.

Kindly drop us an inquiry (select “Commission and Membership” under inquiry type) to our customer service team with your name and Member Code [e.g. SG00000000].

Although it is generally not permitted, you may still drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name and Member Code [e.g. SG00000000]. We will review and assess each case and get back to you with the outcome!

Membership can only be transferred to spouse, parent, or children.

For such request, kindly drop us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your name, Member Code [e.g. SG00000000] and reason for this change.

*For more detailed information, please refer to our members’ handbook in EXS > Resources.

We are sorry to see you leave! You may terminate your membership with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "Me" icon
3. Select "PROFILE"
4. Scroll down to Account Termination and Click "Request for account termination"
5. Complete all fields and Click "Terminate my account"

Using BWL Website

1. Log in to your EXS account provided
2. Select "MY ACCOUNT"
3. Scroll down to Account Termination and Click "Request for account termination"
4. Complete all fields and Click "Terminate my account"

Thereafter, our customer service team will notify you with the outcome.

Membership reinstatement is only applicable to inactive BBM or higher rank. You may reinstate your membership by dropping us an inquiry (select "Commission and Membership" under inquiry type) to our customer service team with your Member Code [e.g. SG00000000], and we will get back to you within one (1) business day.

Unfortunately, products in your shopping cart are not automatically saved and will vanish once your EXS account is logged out. However, if you are a BWL App user, we have good news! We have a "Save your cart for next purchase" function in the App if you are unable to complete your purchases immediately! This checkbox can be found at the end of the checkout page and ticking it will save your cart for the next log in session.

Yes! We are glad to let you know that you are now able to shop on behalf of anyone as long as they are your downlines.

If you are unable to load the pages on our website either on PC or Smartphone, you may try the following steps:

1. Refresh the page once (please refrain from refreshing the page multiple times as this would eventually lock you out); or
2. Restart the browser; or
3. Clear Cache; or
4. Clear History.

If it is still not working, please proceed to use our BWL app.

Similarly, if you face any issues with our BWL App, you may try the following steps:

1. Clear Cache using the function in-app; or
2. Restart the App; or
3. Reinstall the App; or
4. Restart your device.

If all of the above on both platforms still do not work, you may drop us an inquiry (select "General" under inquiry type) to our online store team with the following diagnostics information:

1. Member Code (e.g. SG00000000);
2. Brief description of issue(s) faced;
3. Platform(s) used (iOS/Android/PC).
4. Phone Model and app version.

We will get back to you within one (1) business day, thank you!

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our online store team with the following diagnostics information:

1. Member Code (e.g. SG00000000);
2. Brief description of issue(s) faced;
3. Platform(s) used (iOS/Android/PC).
4. Phone Model and app version.

We will get back to you within one (1) business day, thank you!

You may access this information with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "Shop" icon
3. Swipe left/right on the banners above to view ongoing promotions

Note: You may even tap on each banner to view and add promotion products to the cart!

Using BWL App
You may access other important information (eg. price list, member handbook and etc.) with the following steps:

1. Log in to your EXS account provided
2. Tap on the "EXS" icon
3. Swipe to the end on the row that shows "Dashboard" and tap on "Resources"

Note: You may also access the "Resources" page via the "Menu" icon at the bottom

Delivery timeframes include the packing of your order upon confirmation.

More about Standard Delivery:
We will deliver your online order to your shipping address via our assigned courier service.

More about Click & Collect:
Your order(s) will be processed and packed according to the chosen date and timeslot for self-collection.

Unfortunately, you will not be able to receive the online order(s) made the next day. Standard delivery will be made within 2 – 3 business days.

Alternatively, we recommend swinging by our BWL Golden Landmark Sales Centre, BWL Orchard Regional Centre or BWL Chai Chee Street Lifestyle Centre to make your purchase.

You will receive an SMS from the courier 90 mins before the parcel’s arrival.

Our deliveries are from Monday to Saturday.

We deliver on Saturdays between 8.30am - 2pm.

Yes, we do not deliver to these following areas:

1. Sentosa
2. Jurong Island
3. Air freight centre & PSA port
4. Military base

Once your order has been processed, you will receive an SMS with a link to delivery options.

The link will lead you to these delivery options:

• Self-collection location
• Reschedule My Delivery
• Redirect My Delivery

1. Select "Reschedule My Delivery"
2. Select your preferred delivery date and time
3. Confirm your choice

Alternatively, kindly send your inquiry (select "Shipping and Delivery" under inquiry type) or WhatsApp our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx]. We will get back to you within one (1) business day.

The courier will hold on to your parcel and send it back to their facility hub. Their customer service officer will then liaise with you either via SMS or a call to reschedule another delivery.

Yes you can!

Once your order has been processed, you will receive an SMS with a link to delivery options.

The link will lead you to these delivery options:

• Self-collection location
• Reschedule My Delivery
• Redirect My Delivery

1. Select "Reschedule My Delivery"
2. Input "Authority to Leave" – An authorisation to leave shipment at designated area without a signature
3. Confirm your choice

Alternatively, kindly send your inquiry (select "Shipping and Delivery" under inquiry type) or WhatsApp our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx]. We will get back to you within one (1) business day.

You may change your delivery address with the following options:

Option 1
Once your order has been processed, you will receive an SMS with a link to delivery options.

The link will lead you to these delivery options:

• Self-collection location
• Reschedule My Delivery
• Redirect My Delivery

1. Select "Redirect My Delivery"
2. Input your updated address and submit

OR

Option 2
Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) or WhatsApp our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx]. We will get back to you within one (1) business day.

Do note that shipping delays may occur for delivery address amendments but we will try our best to minimise this.

We deliver only within Singapore.

Yes! Select your preferred date and timeslot under the self-collection option during check out.

You may then proceed to collect your online purchase at our BWL Orchard Regional Centre according to the chosen date and time after receiving your order confirmation.

We are so sorry that your order hasn’t reached you.

Kindly send your inquiry (select "Shipping and Delivery" under inquiry type) or WhatsApp our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx].

We will get back to you within one (1) business day.

We are so sorry for the order mix-up.

Kindly drop us an inquiry (select "Products and Order" under inquiry type) to our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx] within seven (7) business days upon receipt of your purchase.

We will get back to you within one (1) business day.

If your order(s) is/are made within the last 24 hours, do drop us an inquiry (select "Products and Order" under inquiry type) to our online store team with your Member Code [e.g. SG00000000] and Order number [e.g. SGCB20xxxxxxxx].

We will get back to you within one (1) business day.

Please give us a chance to fix this – drop us an inquiry (select "Returns and Exchange" under inquiry type) within seven (7) business days upon receipt of your purchase with the following information:

1. Member Code (e.g. SG00000000)
2. Your Order number (e.g. SGCB20xxxxxxxx)
3. The product name of the defected item (e.g., DR’s Secret Toner)
4. Photo of the product, LOT number, expiry date and brief description of the issue
   [Note: Please attach and send this to us when our online store team has replied to your query via email]

Our team will get back to you as soon as possible and assist you with an exchange/refund.

*Exchange(s) will be done in person over the counter at either BWL Golden Landmark Sales Centre, BWL Orchard Regional Centre or BWL Chai Chee Street Lifestyle Centre.

For Online Purchases

We accept refund & exchanges under the following categories:

1. (a)Defective product;
2. (b)   If you change your mind about the product(s); and/or
3. (c)   Do not wish to proceed with the services offered.

You must reach out to us within seven (7) business days upon receipt of your purchase should you wish to exchange or refund.

Kindly drop us an inquiry (select "Returns and Exchange" under inquiry type) to our online store team with the following:

1. Member Code (e.g. SG00000000)
2. Online order number (e.g. SGCB20xxxxxxxx)
3. Reason for exchange and/or refund

Condition of product(s)
Refund for option (a) – Kindly return the defective product(s) to us over the counter at our BWL Orchard Regional Centre.

Refund for options (b) & (c) – Should you change your mind about the product(s) and/or do not wish to proceed with the services offered, the product(s) purchased must be in saleable condition and returned in its original packaging with the original tax invoice.

Exchange
An exchange will be made within five (5) business days once we have confirmed the validity of the defected product(s).

Refunds & Processing time
Any refunds will be made via bank transfer and/or credit card refunds (depending on the initial mode of payment) within seven (7) business days upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from you.

Kindly allow seven (7) business days for the refund amount to be reflected in your transaction history.

Any refunds made after seven (7) business days but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include:

1. An administration fee of S$30; and
2. 5% original credit card charges calculated based on the returned products' price.

All refunds will be made in Singapore Dollars.

For In-store Purchases

• - See our in-store exchange policy here

For online orders: We accept payment via Mastercard, Visa, Paynow and EXS Wallet.

BWL does not have a direct installment plan in place with the banks at the moment. However, individual banks do offer installment plan(s). After you have cart out with your credit card, you can check with the issuance bank on the applicable installment plan.

Note: Select "credit card" as the payment option when checking out. Payments made via Paypal cannot be converted into installments.

Kindly drop us an inquiry (select "Products and Order" under inquiry type) or WhatsApp to our online store team with your Member Code [e.g. SG00000000]. We will get back to you within one (1) business day.

Kindly drop us an inquiry (select "Products and Order" under inquiry type) or WhatsApp to our online store team with your Member Code [e.g. SG00000000]. We will get back to you within one (1) business day.

You may access our products price list with the following steps:

Using BWL App

1. Log in to your EXS account provided
2. Tap on the "EXS" icon
3. Swipe to the end on the row that shows "Dashboard" and tap on "Resources"

Using BWL Website

1. Log in to your EXS account provided
2. Select "Resources"

Click here to find out more on our store locations and operating hours.

Self-collection is only available at our BWL Orchard Regional Centre.

Yes you may, subjected to the availability of that days’ time slot. If the immediate time slot is not available, you will have to select the next desired time slot.

We accept payment via Cash, NETS, Paynow, Mastercard, Visa and EXS Wallet.

In-store only: Installment purchase is available for a minimal purchase of SGD750 and above in one invoice.

0% interest payment plan are available for 6 months using only OCBC & UOB credit card.

All payments are made in Singapore Dollars.

In-store Exchange

We accept refund & exchanges under the following categories:

1. (a)Defective product;
2. (b)If you change your mind about the product(s); and/or
3. (c)Do not wish to proceed with the services offered.

You must reach out to us within seven (7) business days from the date of in-store purchase.

Kindly drop us an inquiry (select "Returns and Exchange" under inquiry type) to our online store team with the following:

1. Member Code (e.g. SG00000000)
2. Invoice number (e.g. SGCB20xxxxxxxx)
3. Reason for exchange and/or refund

Condition of product(s)
Refund for option (a) – Kindly return the defective product(s) to us over the counter at either of the following centres:

• BWL Orchard Regional Centre; or
• BWL Chai Chee Street Lifestyle Centre; or
• BWL Golden Landmark Sales Centre.

Refund for options (b) & (c) – Should you change your mind about the product(s) and/or do not wish to proceed with the services offered, the product(s) purchased must be in saleable condition and returned in its original packaging with the original tax invoice.

Exchange
An exchange will be made within five (5) business days once we have confirmed the validity of the defected product(s).

Refunds & Processing time
Any refunds will be made via bank transfer and/or credit card refunds (depending on the initial mode of payment) within seven (7) business days upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from you.

Kindly allow seven (7) business days for the refund amount to be reflected in your transaction history.

Any refunds made after seven (7) business days but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include:

1. An administration fee of S$30; and
2. 5% original credit card charges calculated based on the returned products' price.

All refunds will be made in Singapore Dollars.

We're currently unable to reserve products in-store so we recommend swinging by ASAP to make your purchase!

We recommend that you start by completing a skin quiz on our website. You will receive a recommended routine at the end of the quiz and be assigned to a skin buddy (an independent sales rep and real user) who can further help to customise your skin care routine and guide you on how to use the products.

Yes, we highly recommend all users, especially new beginners to be attached to a Skin Buddy. The Skin Buddy is an independent sales representative and an experienced user of DR’s Secret who has used the products to achieve healthy glowing skin.

With good experience and product knowledge, the Skin Buddy is able to help you customise your skin care routines and guide you on product application to achieve the best results for your skin.

If you should feel lost or have any questions at any point in time, feel free to share with your Skin Buddy and work closely together to achieve your desired results.

In general, you should see noticeable improvements approximately 1 month after consistent application. Our skin cells require at least 28 days to go through a full renewal cycle (this period may extend with age) and we encourage consistent use for 3 to 6 months to see significant results.

Individual results may vary depending on your current skin condition. Those with more severe skin problems would need more time and those with a good skin foundation might notice results in a matter of weeks.

In the long run, you should be able to witness skin that is healthier and rejuvenated.

DR's Secret products are formulated to be suitable for most skin types. A Skin Buddy is recommended to help assess your skin and customise a skin routine that best suits your current skin condition.

If you are concerned about sensitivity, make sure to do a sensitivity test first by applying the product at the back of your ear or the inside of your arm to detect any signs of reaction or allergy. This can help reduce the chance of irritation. If you are allergic to certain ingredients, always check the product label.

During the use of products, if you experience any skin reactions, stop any intensive or treatment routine immediately and apply conditioning routine to soothe skin. If reactions persist or worsen, discontinue use immediately and seek medical advice.

Our skilled formulators pay meticulous attention to ensure the synergy between active ingredients so that they work in seamless harmony with your skin's natural processes. This means that products are formulated to work well with each other for complementary effects and boosted results.

For best results, we do not recommend mixing with other skin care brands and products, especially for beginners. You may also consider starting your routine with our starter kits.

Your skin buddy will also be able to quickly recognise the issue should any reaction occur and provide a quick solution. This process might be slowed down should other products be mixed into your routine as it might be difficult to determine the cause.

Yes, you may purchase individual products to try them out before committing to a full range.

For a start, we recommend that you try our Starter Kits and work towards a full routine from there. (We may also recommend the skin quiz if customer is based in SG)

If you would like a more complete experience, we recommend getting a more customised solution from your Skin Buddy (an independent sales representative and real user) who can further help to assess your skin and guide you on how to use the products.

Just like how our body weakens when we stop feeding it with sufficient nutrients, the condition of our skin will naturally decline without proper care and maintenance, or if skin care is stopped.

As our skin is constantly changing and adapting to our environment and age, we encourage you to follow a regular skin care routine with DR's Secret products to maintain the skin at its optimal condition.

Simply layer on each product immediately without waiting for the previous layer to dry. DR’s Secret products are formulated to be complementary to each other and there is no problem with layering them on one after another. You can even mix some of these products together as guided by your Skin Buddy.

The only exceptions are Sunscreen 5 and 5M as you will be able to apply them with greater ease when skin is less wet. After you have completed your daytime routine, allow your skin to absorb for a few minutes before applying sunscreen.

Our products are generally safe for pregnant women and we've had many pregnant ladies use our products. However, as each individual's condition is different and every pregnancy is unique, we will recommend that you check and get your doctor's opinion for a peace of mind. If you are allergic to or concerned about certain ingredients, always check the product label.

The skin area around the eye is delicate. Applying strong ingredients may cause irritation and too much nutrients around the eye area may cause excessive burden and promote the growth of fat granules (milia). We recommend to avoid using Moisturizer 6, Spot Serum 8 and Skinlight T3 around the eye area. We strongly recommend the use of Aestier Eye Cream, which is specially formulated for your eye area.

Care should be exercised when skin care products are used near the eye area. In case of accidental contact with the eye, rinse with plenty of water immediately.

Additional information:
Moisturizer 6: Rich and heavy texture may clog the delicate skin around the eye area and cause milia seeds.
Spot Serum 8: It contains active ingredients targeting blemish areas on the skin, which may cause irritation around the eye area.
Skinlight T3: It contains AHA and BHA which may cause irritation around the eye area.

The degree and rate of skin improvement varies with individuals. There are some customers that take longer to condition their skin. We recommend that if your skin is experiencing any feeling of discomfort, to stop the use of any intensive treatment routine and return to our Conditioning routine until your skin feels better. Do follow up closely with your Skin Buddy for help in customising your routine if you wish to continue using the products. If reactions persist or worsen, discontinue use immediately and seek medical advice.

You may refer to our website for more details on possible skin reactions that may be encountered during the skin improvement process: https://www.drs-secret.com/routine

When it comes to skin care formulation, in general it is not recommended to formulate peptides with acids as there may be destabilisation concerns from mixing these two ingredients for a prolonged period. However, for general skin care use, there is no issue with using peptides and products containing acids (for example Ascorbic Acid, Kojic Acid, Salicylic Acid) in layered applications (applying one after the other) or mixing them in your palm before applying onto the face due to the short contact time the products have with each other.

If this still worries you, you may consider to wait for a product to be fully absorbed into the skin before applying the next.

DR's Secret products are not formulated specifically for eczema skin conditions. There are some products in the range that can help to strengthen the skin barrier or soothe skin (e.g. Aqua Boost Serum 10, Moisturizer 6), which can help alleviate symptoms of mild eczema. Users with severe eczema may wish to opt for products that have been specially formulated for such conditions.

It is important for people with eczema skin to do a sensitivity test first as their skin is more sensitive. You can first apply the product at the back of your ear or the inside of your arm to detect any signs of reaction or allergy. This can help reduce the chance of irritation. If you are allergic to certain ingredients, always check the product label.

Other than product efficacy, product safety is also our top priority. You may refer to the article: Are DR's Secret products and ingredients safe? for details on how we ensure product safety from formulation to manufacturing to quality assurance.

No, we do not use ingredients containing hormones or steroids in our products.

Our products are tested annually by SGS Taiwan Ltd. for hormones, steroids and a panel of 300 odd western drugs to ensure that no contaminants are present in our product formulas.

DR's Secret products are focused on encouraging the skin's natural renewal process instead of providing a quick surface fix. That is why visible changes may be observed after a period of use. This period is dependent on the individual's current skin health and degree of skin damage, and thus varies.

Yes, DR's Secret products are safe to be used long term. Many of our users have been with us since the founding days of our brand and are still using DR's Secret products today.

Our products do not cause the skin to become thinner. As we age, our skin renewal rate slows down. DR's Secret products help to remove dead skin cells, oil and dirt that have accumulated on the skin surface, increasing skin renewal rate and uncovering natural skin glow.

Our customised routines also focus on delivering nourishment to the skin and strengthening your skin barrier. When used correctly, the routines help to keep the skin's normal exfoliating process active without thinning the skin.

No, DR's Secret ingredients are carefully selected from the best of nature and scientific innovation to provide safe and effective skin solutions that produce results.

It is important to stress that natural doesn't necessarily mean better. The source of an ingredient does not determine its safety profile. Factors such as quality and purity of ingredients, the dosage used, formula compatibility, the final product form need to be assessed as well.

While we select from high quality natural ingredients, synthetically-derived actives may be used when they could do better in delivering safety and performance.

Apart from being functional, we care about the skin care experience. Some of our products do contain fragrance or natural essential oils to enhance the user experience and make skin care more enjoyable. Always check the product label before use if you are allergic to certain ingredients.

The use of preservatives is dependent on the product formula and form. Any cosmetic products containing water would require a preservation system against bacteria contamination. This helps to guarantee product safety for human use and a reasonable shelf-life. Product formulas that do not contain water may not require preservatives.

The preservatives used in our formulas are safe and permissible for cosmetic use according to key regulations like the ASEAN Cosmetic Directive and European Commission. It is noteworthy that skin care products usually only require a small amount of preservatives to achieve sufficient protection.

Parabens are the most commonly used preservatives in cosmetics. They are added to the formula to prevent harmful microorganisms from harming the human body and ensuring product safety.

Numerous safety reviews on parabens have been conducted by Cosmetic Ingredient Review (CIR). In its latest review recently published in 2019, it was concluded that parabens can be used safely in cosmetics in present practices of use and concentration.

Additionally the composition used in our formulas are abiding to the regulations like ASEAN Cosmetic Directives and EU Commission. Please be assured that our product formulas are safe for use.

You may refer to the article: https://blog.drs-secret.com/2020/08/07/are-drs-secret-products-and-ingredients-safe/ for details on how we ensure product safety from formulation to manufacturing to quality assurance. Our products are tested annually by SGS Taiwan Ltd. for hormones, steroids and a panel of 300 odd western drugs to ensure that no contaminants are present in our product formulas. You may find the test reports of our products on the SGS website here: https://msn.sgs.com/vip_zone.aspx?cstno=MWVDWHU3WFZlL0ZXdjh6SmpKd1J4dz09

DR's Secret products do not contain any optical brightening agents. Optical brighteners are synthetic compounds that absorbs ultraviolet (UV) light and re-emit visible light by fluorescence. Such fluorescence is manifested as shine and luminance to the naked eye.

This same fluorescence property can also be observed usually in sunscreen agents and naturally occurring fluorescent substances. Our products do consist of plant extracts and sunscreen agents which exhibit inherent fluorescence properties and they may be captured during fluorescence testing. This is different from synthetic optical brighteners.

Please be assured that our formulas are compliant to regulations like the ASEAN Cosmetic Directive and European Commission and we only formulate with ingredients that are safe and permissible for cosmetic use.

DR's Secret products are developed and formulated in accordance to safety guidelines and regulations for adults. It is important to note that there are specific safety guidelines for products intended for infant (defined as children under the age of 3 years old) use.

For infants and young children, we recommend consumers to only use products that are specifically formulated for this age group. Such products would indicate that they are suitable for young children on their packaging.

Our products may be updated from time to time and may differ regionally very slightly. Product quality and efficacy are not affected. Please refer to the packaging of your product for the most up-to-date product information.

All of our DR's Secret customers will be introduced to a Skin Buddy (an independent sales rep and real user) who will help to assess your skin and customise your routine. She will be able to guide you on how to use the products and help you along to achieve your desired results.

For regions with skin quiz:
We recommend that you start by completing a skin quiz on our website https://www.drs-secret.com/skin-quiz. You will receive a recommended routine at the end of the quiz and be assigned to a Skin Buddy (an independent sales rep and real user) who can further help to customise your skin care routine and guide you on how to use the products.

For Other regions:
We recommend that you start with our Starter Kits and work towards a full routine from there. If you would like a more customised solution, you may contact our (regional office contact details) to be introduced to a Skin Buddy (an independent sales rep and real user) who can further help to assess your skin and guide you on how to use the products.

There is a unique authenticity QR code on the box packaging on each DR's Secret product. Scanning the QR code will lead you to a verification page which validates the authenticity of your product.

Yes, both DR's Secret and DRs Seager are registered trademarks of Best World since 2001 and 2002 respectively. DRs Seager was the brand name used in Malaysia and Thailand, and have now been updated to DR's Secret. There might still be a handful of DRs Seager labelled products available in these regions during this transition phase. We would like to assure you that product efficacy remains the same.

Yes, DR’s Secret paper box packaging and glass bottles (including disassembled glass pipette) can be recycled. However, this is subjected to your local recycling programme as regional recycling programmes may vary. Most of our plastic packaging components are composite packaging or multi-material based, thus do check with your local authorities for their recycling guidelines and accepted materials. Disassembly of packaging may be required before recycling. Please also be reminded to clean the packaging thoroughly before they are recycled.

In skin care, there are a variety of acids that can be used as beneficial ingredients. Our products contain acids such as Ascorbic Acid, Kojic Acid, Hyaluronic Acid, Salicylic and some fatty acids. Some botanical ingredients used in our formula may naturally contain acids such as AHA.

In cosmetic labelling, the term "alcohol" used by itself, refers to Ethanol. However, in organic chemistry, "alcohols" are a large and diverse family of organic compounds that contain the alcohol functional group (-OH). Different types of alcohols with different names are widely used in cosmetic products, in which they function as solvents, humectants, emollients, emulsifiers etc. Thus, it is noteworthy that cosmetic products, including those labelled "alcohol-free" (i.e. ethanol free) may contain other alcohols.

In referring to Ethanol, Spot Serum 8 contains Ethanol, which is listed as its INCI name "Alcohol" on the label. It is used to keep the formula lightweight and effective for acne treatment.

Yes, Skinlight T3 is formulated with fruit and botanical extracts, which inherently contain AHA and BHA. Spot Serum 8 contains Salicylic Acid which is also a form of BHA.

Yes, below are a list of DR's Secret products that contain animal-derived ingredients. Please note that our products do not contain ingredients derived from porcine. Any animal-sourced ingredients are extracted from egg white and fish.

• Pure Mask
  Hydrolyzed Collagen from fish
• Eye Cream
  Hydrolyzed Collagen from fish
• Refining Serum 9
  Hydrolyzed Albumen from egg white

We are very sorry that the product you received has not met our usual quality standards. Please feedback this to the Skin Buddy/distributor that you had purchased the product from and he/she will be able to assist you.

If you had purchased the product directly from our regional store, you may contact them for assistance.

We do not carry samples sizes at the moment. However we can introduce you to a Skin Buddy and you may arrange for a meetup try out the products in person before deciding to purchase.

DR’s Secret does not use animals for product testing, except when mandated by the law and regulatory agencies. In accordance with regulations of individual regions, some of our products and ingredients must go through animal testing to demonstrate product safety.

DR's Secret was founded in Singapore in 2000. Our products are manufactured in various regions, please refer to your product label or our website for more information.

Our products mostly use food ingredients. Hence, taking them with drugs is less likely to cause any adverse effects. However, the efficacy of certain health supplements may be compromised when taken with certain drugs. We recommend that health supplements be consumed at least 2 hours apart from medication to allow our body to absorb both well. We strongly encourage all users who are on medication to consult their health care provider before taking any health supplements. If you encounter any adverse reactions, please stop consuming the products immediately and consult your health care provider.

We do not encourage users to increase or decrease their dosages too drastically from the recommended intake. We recommend that you seek the advice from your health care provider before making any changes in the dosages.

Depending on your health condition, product effects may vary with individuals. Generally, users with minor to major discomforts may feel improvements within days or weeks after taking health supplements. For healthy individuals, the differences may not be as obviously felt though your body does benefit from the health supplements. While product effects may be felt on a varying degree, taking health supplements can help to replenish your body with vital nutrients that are needed for maintaining or improving overall health.

Avance health supplements should not cause any side effects. Our supplements do not contain any controlled drugs and each batch of products goes through stringent quality control inspection and safety testing. However, should you experience any allergic or adverse reactions, please stop consuming the products immediately and consult your health care provider. Always read the product label carefully before taking any supplements.

We encourage pregnant women to take LB-30, ProDHA, PhosChol 565, and Liqui Cal/Mag to replenish nourishment required during pregnancy and support healthy development of the foetus. As each pregnancy condition is unique, we recommend pregnant women to consult their gynaecologist or health care provider before consuming any health supplements.

As there are different types and definitions of vegetarian diets and there may be various reasons for individuals practicing a vegetarian diet, the general term “vegetarian” is used to describe products/foods that are suitable for any one type of vegetarian diets. Please read the ingredient list presented on the labels before consuming.

Our vegetarian-friendly products are:

• Broculin
• CardioZyme (This product contains egg yolk oil)
• Chewable Zinc (This product contains lactose)
• GLO Caps
• HA Jelly
• i-Care Gold (This product contains lactose)
• Vitamin C (This product contains lactose)
• NoniMax
• LB-30 (This product contains lactose and live probiotics)
• ImmuGain (This product contains cow colostrum)
• V-Propolis (This product contains bee pollen, honey and propolis)
• DORS

Product formula may differ slightly regionally, please refer to your product packaging for the most up-to-date product information.

It is advisable that one works towards the “Normal” weight range for the lowest health risks. Optrimax will be extremely useful for people with BMI above 23 (or 25 for Non-Asians), to help them attain healthier weight profiles. People in the healthy range can also make use of Optrimax to help maintain their weight for optimum health.

Yes, it’s very safe because there is no drug or medication involved. Optrimax works simply by optimising your inherent body processes. By boosting the body’s metabolism rate, facilitating inner detoxification, enabling your liver to be more efficient in fat metabolism, and accelerating burning of fats at the cellular level through external gel application, Optrimax products are gentle, safe and effective for long-term use.

Individuals who are seeing a doctor for a medical condition are advised to discuss the suitability of the 5-Day Plan with their doctor.

Diabetics or individuals with high blood pressure who would like to take the 5-Day Plan should monitor their blood sugar or blood pressure levels closely during the 5-Day Plan (especially for the first 2 days).

If you are on short-term medication (e.g. for a cold or flu), we suggest that you start after you recover.

The 5-Day Plan may help promote digestive and gastrointestinal health. Individuals who are worried about heartburn or over-secretion of gastric juices due to the reduced food intake during the 5-Day Plan can opt to split every Smoothie Shake serving into 2 servings.

For example, mix half sachet each of Punch, Zyme and VG Mix with 150ml of water and drink the Smoothie Shake for breakfast. Follow immediately with a glass of water. 1 to 2 hours later, take another 150ml of Smoothie Shake and follow with another glass of water. Repeat for lunch and dinner.

There are a few reasons:

1. It is healthy to drink at least 1.5 to 2L of water a day.
2. Food is largely made up of water. While on the 5-Day Plan, we should try to compensate for the fluid that would otherwise be taken in through food. It’s important to ensure you’re adequately hydrated, to prevent the dehydration-related symptoms (e.g. headaches, dizziness).
3. Extra fluid also helps to move the fibre and helps the body get rid of waste products.

For best results, you should try to refrain from drinking coffee or tea while on the 5-Day Plan. If you must, we suggest that you try to limit to half your usual portion, and choose a low sugar, no creamer version.

Exercise is part of a healthy lifestyle and we encourage it! However, it’s not advisable to start a strenuous exercise programme while on the 5-Day Plan as your body is also adjusting and focusing its energy on cleansing efforts. If you are already on a strenuous programme, consider modifying it while you are on the plan.

While on the 5-Day Plan, our body is adjusting to a lower sugar and caloric intake. Our bodies may react differently to this (just like a ‘withdrawal symptom’). Some of us may experience a slight headache, others may feel muscle aches or lower energy levels. It’s our body’s way of ‘complaining and whining’.

If you are able to distract yourself from this, that’s great. If otherwise, you may want to pick a little perk-me-up from the Cheat-Sheet in 5-Day Plan Guru or have a small glass of no-sugar-added fresh fruit juice.

Insufficient fluid intake may also cause mild dehydration, and an ensuing headache. Make sure you drink the recommended amounts.

There may be a few reasons:

1. We are taking less food than usual. It’s normal for us to have less bowel movements.
2. While on the 5-Day Plan, our body is taking a much higher amount of fibre than usual. Most of us usually take only 10-18g of fibre daily. So when our body is given the high amount of fibre, even though it’s the optimal daily amount, we may not be used to it. Our usual peristaltic movements may not be strong enough to move the high fibre amount. When the fibre bulk stays in our gut, we may feel bloating, flatulence or even constipation.
3. If our intestinal system has a high number of bad bacteria, when the 5-Day Plan helps to build up a healthy flora balance in our gut, it will fight against the bad bacteria. When this happens, there will be more mucous layer formation on the intestinal wall which absorbs much more water than usual from our gut. If we do not take enough water, we may experience constipation.

To relieve the situation, try the following suggestions:

1. Increase water consumption to help move the fibre
2. Do some abdominal exercises and massage to help stimulate peristaltic movements
3. Split each meal into two (please refer to Question: I Have Gastric Conditions. Can I Take The 5-Day Plan?) so that our gut handles less amount of fibre each time
4. Consider consuming 1 sachet of Juiced! every 2-3 days as a supplementation product to encourage bowel movements

For a long-term solution, we should build a healthy flora balance in our gut and increase our daily fibre intake so that our body can become more conditioned to the high fibre amount.

While on the 5-Day Plan, our body’s vitality increases and so does its ability to eliminate built-up toxins. Our body will try to initiate some temporary cleansing reactions and this is commonly mistaken as “it makes me unwell”.

Pollutants leave our system any way they can through urine, bowels, skin, gas and breath. Some common cleansing reactions and their possible causes can include:

These symptoms usually go away in 1 to 3 days depending on the waste levels in our body. This cleansing process is essential to achieve good health and should not be suppressed with drugs. Drink plenty of water to help flush the waste out of the body. Waste elimination via bowel clearing, sweating and urination will help relieve the situation.

Our bad food habits were usually the cause of our unhealthy weight, and if we revert to the same habits, it would be inevitable that we gain it all back. Look at the 5-Day Plan as a fast-start programme, but ride on its results and adopt a healthier lifestyle (e.g. eating the right-sized portions, practising enzyme-rich diet style).

After successfully completing the 5-Day Plan, many of us also continue to manage our weight by having the products for either breakfast or dinner. (Please refer to the Plans For You at the end of 5-Day Plan Guru.)

After a round of the 5-Day Plan, if you still have a bit more to lose, we recommend that you take up a second round of the 5-Day Plan a week later. For the second round, you’re going to achieve your new goal much more effortlessly.

Alternatively, you may refer to the Plans For You (please refer to 5-Day Plan Guru) to meet your ongoing needs.

5-Day Plan is high-fibre and enzyme-rich smoothie drink, which helps to replenish the body with enzymes. It is a holistic plan that supports the body's internal cleansing processes to eliminate waste, helps promote digestion for enhanced nutrition absorption and helps boost metabolism.

Juiced! is an antioxidant-rich fermented juice concentrate, which helps to improve bowel movements and supplement unbalanced diets.

While they can be consumed together, there is no need to. We recommend to consume 5-Day Plan and Juiced! on separate occasions for different targeted benefits.

However, should you wish to encourage bowel movements while on the 5-Day Plan, you can consider consuming 1 sachet of Juiced! every 2-3 days as a supplementation product.

People who are more sensitive to high-fibre content may need to consider the total fibre intake if both products are consumed together as they are both fibre-rich products.

You can mix Juiced! with room temperature water or cold water. Do not mix Juiced! wth warm or hot liquids or food as the temperature could affect the SOD-like content and antioxidant activity, reducing product effectiveness.

Yes, you can mix Juiced! with other beverages as long as they are room temperature and below. For individuals facing bloatedness, it is best to avoid mixing Juiced! with carbonated drinks as it may worsen such conditions.

No, it is not necessary to refrigerate Juiced! However, please be reminded to store the product in a cool, dry place and away from direct sunlight.

Juiced! is best taken in the morning before breakfast on an empty stomach. If you are suffering from gastritis related conditions, we recommend to dilute Juiced! before consuming or consume after meals.

For elderly, pregnant or breastfeeding women, we recommend to start with lesser amount and gradually increase based on his/her body's adaption to the product.

As each pregnancy condition is unique, we recommend pregnant women to consult their gynaecologist or health care provider before consuming.

For children below 12 years old, we recommend to dilute and consume in lesser amounts. Do note that children aged below 3 years old should not consume Juiced! as their digestive system is still maturing and are more sensitive.

For regular bowel movements, we recommend to consume 1 sachet a day.

For more severe constipation, you can take up to 2 sachets a day.

For normal supplementation to diets, we recommend to consume 1 sachet once every 2-3 days.

This could be due to insufficient water consumption. Juiced! has high dietary fibre, and the lack of fluids could cause stools to be hard and difficult to pass out.

Always follow with a glass of water after consuming Juiced! and drink up to at least 2L of water a day for adequate liquid intake.

You may notice increased flatulence, stomach churning and urges to pass motion after consuming Juiced! Most people will experience little to no feelings of stomach pain. Effects experienced by individuals may also vary depending on their physical conditions.